Shipping Policy

🚚 Shipping Updates

Free shipping worldwide over $99

For U.S. Customers:

All orders process and ship within 5 business days after being placed
For orders under $60, standard shipping (15-30  business days transit time) costs $7.99.
For orders from $60-$99, standard shipping(15-30  business days transit time) costs $5.99.
For orders over $99, standard shipping(15-30  business days transit time) is free.

For International Customers:

Customs, Duties and Taxes

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

 RETURN POLICY:

• 30-day returns
  
  If you are not entirely satisfied with your purchased items, you can exchange or return them for a full refund within 30 days. (from the date you received the package)

• Submit a return request
  
  To submit a return request, email our customer service at service@thesupermade.com. After receiving our confirmation, we will send the information necessary to ship the package back to us. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
  
  

• Process your refunds
  
  When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.

     PLEASE NOTE:

• The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
• Swimwear, underwear, and custom items are non-refundable.
• We do not accept items that are sent back without submitting a return request.
• The original shipping fee of your order is non-refundable.
• For the return, please use your own shipping method and at your own cost.

     ORDER CANCELLATION:

• We offer a full refund if the order is canceled without shipping.

• You should submit an order cancellation request here or send an order cancellation request to our customer service team via service@thesupermade.com. 
• After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.