🙋 FAQ — We Got You.
🛒 ORDER STUFF
Q: Can I change or cancel my order?
A: If your order's still chillin' in our system (aka not shipped yet), email us at info@thesupermade.org ASAP. We'll try to catch it before it rolls out.
Once it's shipped, it's locked — but you can still return it later if needed.
Q: Did I just order a pre-order item?
A: If it says pre-order or made-to-order on the product page — yup, that's the one. These heat pieces take up to 4 weeks to make. We'll keep you posted while it cooks.
📦 SHIPPING & TRACKING
Q: Where's my order at?
A: You'll get a tracking number once it ships. Wanna check it anytime? Hit this page.
Still no update after 5 biz days? Tap in — info@thesupermade.org.
Q: How long's it gonna take?
A:
🇺🇸 U.S.: 7–15 business days
🌍 International: 7–28 business days
(Shipping time starts after we ship it — not the moment you smash that buy button 😉)
Q: Entered the wrong address?
A: Happens. If it hasn't shipped yet, click here or email us fast at info@thesupermade.org — we'll try to fix it. Once it's out the door, it's in the hands of the shipping gods.
💸 PAYMENTS & TECH STUFF
Q: How do I pay?
A: We accept PayPal, Visa, MasterCard, Apple Pay, Google Pay — all the usual suspects. Super secure, always encrypted.
Q: Can I pay in my local currency?
A: Yup. We accept USD, EUR, GBP, CAD, AUD, JPY and more. Your bank handles the conversion automatically.
Q: My card got declined — what's up?
A: Could be an expired card, wrong info, or your bank doing fraud checks. Make sure your billing details match. Still stuck? Contact your bank — they usually sort it quick.
Q: Was I charged twice?
A: What you're seeing is probably just an authorization hold — totally normal. It disappears in 48–72 hours. Still there? Call your bank or drop us a line.
🔁 RETURNS & EXCHANGES
Q: Can I exchange an item?
A: If your order hasn't shipped yet — no stress. Hit us up at info@thesupermade.org, and we'll see if we can switch it out in time.
Already on the road? We don't do swaps, but you can return it and cop the one you really want. Easy.
Q: What's your return policy?
A: You've got 7 days from when your package lands to decide. Items gotta be unworn, unwashed, tags on — you know the drill.
Full return info is right here.
Q: Do I pay for return shipping?
A: Yup — unless we messed up. If we did, we'll cover it.
📏 FITS & DROPS
Q: How do I pick my size?
A: Size charts are on every product page. Still not sure? Size up for that baggy vibe. Or email us — we've styled enough fits to know what works.
Q: Will sold-out stuff restock?
A: Some do, some don't. Limited drops are limited for a reason.
Want a heads-up? Follow us on Instagram and turn on notifications.
💬 REAL TALK
Q: Is Thesupermade legit?
A: 100%. We're an independent streetwear label with a global fam. Thousands of orders shipped, stories made, fits delivered.
Q: Still got questions?
A: Shoot us an email at info@thesupermade.org — we reply in 24-48 hrs, Monday to Friday.
You can also check our contact page here.
🖤 Thanks for rolling with us. Now go get dripped.