RETURN POLICY:

  • 30-day returns

    If you are not entirely satisfied with your purchased items, you could return/exchange them for a refund within 30 days. (from the date you received the package)

  • Submit a return request

    You need to submit a return request to customer service via service@thesupermade.com. After receiving our confirmation, you’ll get a return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.

  • Process your refunds

    When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.

 

     PLEASE NOTE:

  • The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
  • Swimwear, underwear, and custom items are non-refundable.
  • We do not accept items that are sent back without submitting a return request.
  • The original shipping fee of your order is non-refundable.
  • For the return, please use your own shipping method and at your own cost.


     ORDER CANCELLATION:

  • We offer a full refund if the order is canceled without shipping.
  • You should submit an order cancellation request here or send an order cancellation request to our customer service team via service@thesupermade.com
  • After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.