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Shipping Policy
🚚 Shipping Updates
Free shipping worldwide over $99.
For U.S. Customers:
We aim to check and pack the orders within 5 business days. We will email you if the item is out of stock.
Orders from US will usually arrive within 7-15 business days of shipment, depending on your destination countries.
For International Customers:
| Order(s) | Shipping Fee | Estimated Delivery |
| Under $60 | $7.99 | 7-28 business days |
| $60-$99 | $5.99 | 7-28 business days |
| Over $99 | Free | 7-28 business days |
Customs, Duties and Taxes
Delivery
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
RETURN POLICY:
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30-day returns
If you are not entirely satisfied with your purchased items, you can exchange or return them for a full refund within 30 days. (from the date you received the package)
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Submit a return request
To submit a return request, email our customer service at service@thesupermade.com. After receiving our confirmation, we will send the information necessary to ship the package back to us. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
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Process your refunds
When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.
PLEASE NOTE:
- The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
- Swimwear, underwear, and custom items are non-refundable.
- We do not accept items that are sent back without submitting a return request.
- The original shipping fee of your order is non-refundable.
- For the return, please use your own shipping method and at your own cost.
ORDER CANCELLATION:
- We offer a full refund if the order is canceled without shipping.
- You should submit an order cancellation request here or send an order cancellation request to our customer service team via service@thesupermade.com.
- After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.