Sold Out? What If The Item I’m Interested In Is No Longer Available In My
Size?
Due to our limited stocks of clothing, some items sell out
quickly. We try our best to replenish based on your needs, so send us the item and size you're
interested in, including the product link, and our team will do our best to get you the item you need.
How Do I Use A Coupon Code?
Please copy the coupon code and phase it in
the "coupon" section on the checkout page. The discount will auto-apply on your order. Make sure to use
it before the expiration date.
Not Be Sure About A Size Or Have A Fit Question. How Do I Find This
Information?
Please see our Size Guide nearing the size
options on the product page. If you still have specific questions about a fit of an item or measurement
guidelines, please email us for more help.
Do You Have Shoes In Size EUR 45 And 46?
Yes, please search "45" or "46" on our
website for those shoes.
The Tracking Link Does Not Work?
Make sure the tracking number is correct.
Try again on your computer as sometimes the link does not work properly on mobile devices.
How Do I Know If My Order Went Through?
You will receive an order confirmation email if your order went
through successfully. Please check your inbox and spam folder as well. If you do not receive the
confirmation email or any mistakes were made in the order, please contact us as soon as possible to
rectify the situation.
How Do I Cancel My Order?
If the wrong size, color or address was
selected, email or call our customer service team to modify it without cancelling your order.
Unshipped orders can be cancelled, please contact the customer service team and make sure to include
your order ID and a reason for the cancellation.
What Should I Do If The Products Do Not Fit?
Please note that the measurement shown on
the size chart is around 1-2 cm tolerance. Every product has its size chart on the page, and we use the
measurement of cm to measure the product. If they don't fit you well, you could return the items.
(Please check our
return policy)
Why Was My Order Canceled?
Due to unforeseen circumstances, items
listed on the website are in rare cases out of stock in our factories. If this does happen, we will
contact you within 24-48 hours to explain the cancellation. If other items in your order are in stock,
those items will still be shipped to you and the unavailable item will be removed from your order and a
refund will be processed.
Need To Change Something On My Order, How Can I Do That?
Please contact us immediately if you need
to change or cancel your order. We process and ship orders quickly (one business day to ship items that
are in stock). Once the parcel has been processed and sent to the post office, we will be unable to make
any changes.
When Will I Receive My Order?
You will receive your order after the
processing and shipping period.
The processing time is 1-5 business days.
International
shipping takes 1-3 weeks depending on your location.
Why Can't I Track My Order?
We aim to ship your order within 5 business
days.
Tracking info will be sent to your email address on file once shipment is arranged. Please
check your inbox and spam folder for this email.
If the tracking result shows "Not Found", don't
worry and try again in 2-3 days. It could take several days for the courier to update the package.
If you still have difficulty tracking your order, email our customer service team at
info@thesupermade.org for help.
Do You Ship Worldwide? What Are Your Shipping Destinations?
We ship orders to most countries, you can
check this page to see more
shipping info. If you can not select your country while placing an order,
please email our customer service team at
info@thesupermade.org
If your package has not yet been shipped,
please
contact us.
Do You Refund The Shipping Fees?
Unfortunately, shipping fees are
non-refundable for returned orders as per our terms and conditions. Click here for more details on our
return & exchange policy.
Do You Offer Free Shipping?
Yes, we offer free shipping for orders over
$99.
How Do I Pay For My Order?
We accept PayPal, Visa and MasterCard credit and debit cards via
our secure payment method.All credit and debit cardholders are subject to validation and authorization
by both us and the card issuer, to maintain security and prevent fraud.
What Currencies Can I Use?
We accept US dollars, Euros, Great British
Pound Sterling，Canadian Dollars, Australian Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona,
Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar and others.
Is It Safe To Use My Credit Card On The Website?
Yes, we take your security seriously. We
use industry-standard encryption technologies when transferring and receiving customer data exchanged
with our site server. None of your credit card details will be revealed.During checkout, when you enter
your credit card & personal information at our online store, you are passing the information
securely to us, using secure socket layer technology (SSL).
Why My Credit Card Was Refused?
Your credit card may be refused for any of
the following reasons:The card may have expired. Pls confirm that your card is still valid. You may have
reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase
limit.You may have entered some information incorrectly. Check that you have filled in all the required
fields correctly.Make sure you’re using the latest version of your web browser. Maybe because your
browser is installed with some kind of plug-in. Please clear the cookies restart the browser and then
try again.If you have any other issues, we recommend getting in touch with your card issuer.
Your credit card will only be charged once
after your order ships.If you just placed your order, what you are seeing on your bank account is an
authorization. This is a common bank practice handling credit card transactions to ensure sufficient
funds and account authenticity. This authorization will clear (depending on your bank, usually within 48
– 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit
card.
Do You Accept Cash On Delivery?
Unfortunately we do not accept cash on
delivery. Please try other payment methods to place your order.
What Is The Timeframe For Return & Exchange?
If you are not entirely satisfied with your purchased items, you
can exchange or return them for a full refund within 30 days from receiving date.
To submit a return request, email our
customer service at info@thesupermade.org. Return instructions will be provided once your return request
is accepted. Please make sure to keep the return receipt or tracking number as it is necessary for a
refund or exchange.
When Will I Receive My Refund?
A refund will be issued to your payment
method on file once we receive the returned package in our warehouse and confirm the returned items meet
the required conditions. It takes up to 15 days for a refund to arrive in your account.
Do You Offer Return Lable?
Unfortunately, we do not offer return
labels. We suggest customers use the local postal service to return orders. Return shipping fee is
responsibility of customers.
What Are The Requirements For Returning My Order?
The items must be unworn, unwashed,
undamaged, unaltered, and in the original packaging with the original product label tags.Swimwear,
underwear, and custom items are non-refundable.
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