Customer Service

Please copy the coupon code and phase it in the "coupon" section on the checkout page. The discount will auto-apply on your order. Make sure to use it before the expiration date. 

Please see our Size Guide nearing the size options on the product page. If you still have specific questions about a fit of an item or measurement guidelines, please email us for more help.

Yes, please search "45" or "46" on our website for those shoes.

Make sure the tracking number is correct. Try again on your computer as sometimes the link does not work properly on mobile devices.

If the wrong size, color or address was selected, email or call our customer service team to modify it without cancelling your order.
Unshipped orders can be cancelled, please contact the customer service team and make sure to include your order ID and a reason for the cancellation.

Please note that the measurement shown on the size chart is around 1-2 cm tolerance. Every product has its size chart on the page, and we use the measurement of cm to measure the product. If they don't fit you well, you could return the items. (Please check our return policy)

Due to unforeseen circumstances, items listed on the website are in rare cases out of stock in our factories. If this does happen, we will contact you within 24-48 hours to explain the cancellation. If other items in your order are in stock, those items will still be shipped to you and the unavailable item will be removed from your order and a refund will be processed.

Please contact us immediately if you need to change or cancel your order. We process and ship orders quickly (one business day to ship items that are in stock). Once the parcel has been processed and sent to the post office, we will be unable to make any changes.

You will receive your order after the processing and shipping period.
The processing time is 1-5 business days.
International shipping takes 1-3 weeks depending on your location.

We aim to ship your order within 5 business days.
Tracking info will be sent to your email address on file once shipment is arranged. Please check your inbox and spam folder for this email.
If the tracking result shows "Not Found", don't worry and try again in 2-3 days. It could take several days for the courier to update the package.
If you still have difficulty tracking your order, email our customer service team at service@thesupermade.com for help.

If your package has not yet been shipped, please contact us.

Unfortunately, shipping fees are non-refundable for returned orders as per our terms and conditions. Click here for more details on our return & exchange policy.

Yes, we offer free shipping for orders over $99.

We accept US dollars, Euros, Great British Pound Sterling，Canadian Dollars, Australian Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar and others.

Yes, we take your security seriously. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). 

Your credit card may be refused for any of the following reasons:The card may have expired. Pls confirm that your card is still valid. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.Make sure you’re using the latest version of your web browser. Maybe because your browser is installed with some kind of plug-in. Please clear the cookies restart the browser and then try again.If you have any other issues, we recommend getting in touch with your card issuer.

Your credit card will only be charged once after your order ships.If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Still can not find your questions? Do not worry, contact us now via email: service@thesupermade.com or the page here.

Unfortunately we do not accept cash on delivery. Please try other payment methods to place your order.

To submit a return request, email our customer service at service@thesupermade.com. Return instructions will be provided once your return request is accepted. Please make sure to keep the return receipt or tracking number as it is necessary for a refund or exchange.

A refund will be issued to your payment method on file once we receive the returned package in our warehouse and confirm the returned items meet the required conditions. It takes up to 15 days for a refund to arrive in your account.

Unfortunately, we do not offer return labels. We suggest customers use the local postal service to return orders. Return shipping fee is responsibility of customers.

The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.Swimwear, underwear, and custom items are non-refundable.